Returns/Cancellations

How can I cancel my order?

If you change your mind, you can cancel it without any cost to you as long as you do so before 3pm the next day. Our orders are dispatched the next day at 3pm, so it is not possible to make changes to the order any longer.

What are the conditions?

Product must be returned within 7 days of receipt. We are happy to accept unopened returns with the seal intact, with the original packing materials, so that return transit is safe for our delivery partners.

Return policy does not apply to free gifts and promotional merchandise. We reserve the right to not honour return requests that we determine to be fraudulent. Lastly, this return policy is only valid for products purchased directly from ashbabotanics.com

What should I do if I want to return a product?

In the rare instance that you are unhappy with a product, simply drop us an email at care@ashbabotanics.com with your name, telephone number and a convenient time to call. One of our product advisors will call you to understand the issue better and provide you instructions on shipping the product back to us.

How & when will you refund the amount?

We will process your request within 3 working days of receiving your product at our facility. The amount (less shipping & handling charges) will be refunded in the form of equivalent value store gift coupons that can be used on ashbabotanics.com

Please note that cash refunds will not be issued under any circumstances. 

How do I send the product back to you?

You do not need to worry. We will provide you easy instructions for safe packing and shipping.


Prices, policies and other information on this website are subject to change without notice.